FAQ

Win a Brand New is a skill-based prize competition, not a lottery or game of chance. We offer two types of challenges:

• Stop the Bar — Test your timing and precision by stopping a moving bar in the target zone
• Quiz Challenge — Test your knowledge and speed by answering multiple-choice questions

In both cases, the highest scorer wins the round. Your results depend entirely on your skill, not luck.

For a detailed legal explanation, see our Skill-Based Competition page.

We offer two types of skill-based challenges:

Stop the Bar

• Watch a bar move across the screen
• Tap or click at exactly the right moment to stop it in the green target zone
• You get 3 attempts — your best score counts
• The closer to the centre, the higher your score (max 1,000 points)

Quiz Challenge

• Answer 6 multiple-choice questions
• You have 10 seconds per question
• Correct answers earn 100 points + timing bonus
• Get all 6 correct for a 400-point perfect game bonus

In both games, the highest scorer wins the prize.

Yes! Both game types offer a free first attempt:

• Stop the Bar: Your first attempt is free. Purchase a credit to unlock attempts 2 and 3.
• Quiz Challenge: The first three questions are free. Purchase a credit to complete all 6 questions.

This lets you experience the gameplay before deciding to continue.

You can still win, even if you don't achieve a perfect score:

Stop the Bar

If you miss the target zone, that attempt scores 0 points. But you have 3 attempts total, and only your best score counts. So keep trying!

Quiz Challenge

Incorrect answers earn 30 points (vs 100+ for correct). You continue playing all 6 questions regardless. If no one achieves a perfect score, the highest scorer still wins.

The winner is simply the player with the highest score in that round.

Stop the Bar

Your score is based on how precisely you stop the bar in the target zone. The closer to the centre, the more points (up to 1,000). Your best attempt out of 3 counts.

Quiz Challenge

Your score combines accuracy (100 points per correct answer) and speed (timing bonus). A perfect game (all 6 correct) earns a 400-point bonus. Maximum possible: 1,060 points.

If multiple players achieve the same score, the player who achieved it first wins.

Absolutely. You can enter as many rounds as you like, increasing your chances of winning.

Speed is a core skill element in both our games:

• Stop the Bar: You need quick reflexes and precise timing to stop the bar at exactly the right moment
• Quiz Challenge: Faster correct answers earn higher timing bonuses, helping you outscore other players

This ensures that skill — not luck — determines the winner.

Absolutely. We ensure a level playing field:

• Stop the Bar: All players face the same bar speed and target zone size for each challenge
• Quiz Challenge: All players face questions of equal difficulty from a shared question pool
• No player has an unfair advantage — your score reflects your skill alone

No. Win a Brand New is a lawful skill-based prize competition, not gambling.

Under the UK Gambling Act 2005 (Section 14), competitions where success depends on skill, knowledge, or judgment are explicitly exempt from gambling regulation.

Our games reward:

• Precision and timing (Stop the Bar)
• Knowledge and speed (Quiz Challenge)

No element of chance determines the winner — only your skill.

For a complete legal explanation, visit our Skill-Based Competition page.

Stop the Bar is our timing-based skill game. Here's how it works:

1. A bar moves across the screen towards a green target zone
2. Your goal is to tap or click at the precise moment to stop the bar inside the target
3. The closer to the centre of the target, the higher your score
4. You get 3 attempts — only your best score counts

It tests your focus, reflexes, and hand-eye coordination. Simple to understand, challenging to master!

It depends on your strengths:

Choose Stop the Bar if you:

• Have quick reflexes and good timing
• Prefer action-based gameplay
• Like games that test precision

Choose Quiz Challenge if you:

• Enjoy trivia and knowledge tests
• Think quickly under time pressure
• Like answering multiple-choice questions

Both games are skill-based and offer the same type of prizes. Try both and see which suits you best!

A credit unlocks your full attempt at a challenge:

• Stop the Bar: 1 credit unlocks attempts 2 and 3 (attempt 1 is free)
• Quiz Challenge: 1 credit unlocks questions 4-6 (questions 1-3 are free)

Think of it as your entry ticket to compete for that round's prize.

You can buy single credits or discounted bundles. The base price is £6 per credit, but bundles automatically apply a reduced price based on the quantity you choose.

We offer two types of discounts that work together to help you save up to 25% on credits:

1. Bundle Discounts (based on quantity)

• 3+ credits: 5% off
• 5+ credits: 10% off
• 7+ credits: 15% off

2. Personal Discounts (your best one applies automatically)

• Replay Bonus: 10% off — Play again within 24 hours after a perfect game
• SMS Alerts: 10% off — Subscribe to SMS updates
• Email Updates: 5% off — Subscribe to email updates
• Referral Discount: 5% off — One-time discount when you sign up via a friend's referral link

How it works: Your bundle discount combines with your best personal discount. For example, buying 7 credits with SMS subscription gives you 15% + 10% = 25% total savings.

We support secure online payments through trusted providers, including standard card payments and other commonly used UK/EU payment methods.

Yes. Credit bundles give you a price advantage, and you can top up whenever you like.

Bundle discounts always combine with your personal discount — so yes, you can stack them!

However, personal discounts (Replay Bonus, SMS, Email, or Referral) do not stack with each other. The system automatically applies your best available personal discount.

Example: If you have both SMS (10%) and Email (5%) subscriptions, you'll receive the higher 10% SMS discount — not 15%.

Maximum savings: Buy 7+ credits (15% bundle) + SMS or Replay Bonus (10%) = 25% off.

We'll notify you immediately after the round ends:

• On-screen: You'll see a winner announcement if you're still on the page
• Email: We'll send you a winner notification with claim instructions
• SMS: If you've opted in, you'll receive a text message

Make sure your contact details are up to date in your account settings to avoid missing your notification!

Challenges feature premium, brand-new items such as smartphones, tech devices and other high-value rewards. The prize for each challenge is clearly displayed on the challenge page.

Yes. Every reward is unopened, unused and sourced from authorised retailers.

Yes, many challenges offer a cash alternative. When claiming your prize, you can choose between:

• The physical prize (e.g., iPhone, PlayStation, etc.)
• A cash amount (typically 75% of the prize's retail value)

The exact cash alternative amount is shown on each challenge page. If a cash option is available, you'll be able to select it during the claim process.

You must claim your prize within 30 days of being notified. If this window passes without a completed claim, the prize may be reassigned or used in a future challenge.

Depending on the prize, you may need to confirm:

• Your name
• Delivery address
• Proof of identity (in rare cases)
• Bank details if choosing a cash alternative

We'll guide you through the steps in your winner message.

Physical prizes are shipped via secure, trackable delivery. Cash alternatives (if available) are paid via standard bank transfer.

No — you can start playing instantly without creating an account. However, creating an account unlocks benefits such as:

• Credit history
• Challenge history
• Discount subscriptions
• Saved claim details
• Faster future participation

Your account shows:

• Personal details
• Credit balance
• Purchase history
• Challenge history
• Discount and subscription status
• Prize claim preferences

We follow strict data protection and privacy standards. Any information you provide is securely stored and used only for operating the competition.

Yes. You can delete your account through Account Settings at any time. Keep in mind that deleting your account also removes access to past challenge data and active discounts.

Most issues can be resolved by refreshing your browser or trying again shortly. If the problem continues, use the contact form on our Help Centre page for assistance.

If your payment fails or remains pending, you'll see a status page with clear next steps. You can retry the payment or return later without losing your progress.

Check your spam folder and make sure your contact details are correct. If you still haven't received anything, reach out via the Help Centre contact form.

We have several resources to help you:

• How It Works — Detailed gameplay guides for both game types
• Skill-Based Competition — Legal framework and why we're not gambling
• Terms & Conditions — Full rules and policies
• Help Centre — Contact form for personal assistance

You'll likely find the answer in our FAQ section — it's based on real questions from other players. If you still need help, you can send us a message through the Help Centre contact form.